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Faqs

If you've come this far, you've decided to try our Botanicae expressions perfumes. Here we describe the conditions of purchase and solve possible doubts about your order.

We summarize the steps to take to have your Botanicae at home.

 

- We specify the olfactory notes of the product in each description and a summary of its composition. We advise you to let yourself be carried away by the emotions that inspire you, both the history and the smell of the perfume (If you are not sure of your choice you can start with a Discovery Set).

 

-In your cart you will see a summary of your order, make sure you read it carefully to be sure that everything is correct. There is the option of having a

account to more easily control your orders and repeat the Botanicae experience.

-If you already have a Botanicae account, go to the bottom of our website and look for the menu "My account" in The Shop.

 

-Shipping method: your Botanicae purchase will be sent to you with GLS.

 

-Payment method: You can pay with your Paypal account, Visa, Mastercard or American Express.

 

-Complete your order with a message: you will see that there is a field in which you can give us some details about your order, reception hours, etc. It is not mandatory that you fill it in, only if you think you have to give us some clarification.

-Once the order is placed, we need 1 business day to prepare the shipment. GLS needs 2-3 business days for domestic shipping (Spain) and 5 business days for shipping within Europe. If you need a specific day to be delivered, let us know in the order comments and we will do everything possible to make it so.

At the moment we ship to the entire European Union (with the exception of the Canary Islands), Israel and Russia. We are working to be available in many more countries soon!

-We take care of informing you of the status of the shipment, although you can do a more exhaustive follow-up in "My account".

Of course. If the order is not what you expected, it arrives in bad condition or you simply change your mind, you can return it for free by completing the return form within 7 days. Remember that only products that have not been used and are suitable for sale can be accepted, so we will review the product once it arrives at our facilities and we will proceed to refund the amount.

 

Having said that, we explain how to request the return of the products that you have not used:

 

-When ?: you can request a return within 7 calendar days from when you have received the order.

 

-How ?: You can send us an email to the address hi@botanicae-expressions.com with the order details and indicating that you want to make the return.

 

-What happens once the return is requested?

When we receive the returned package with the perfume in accordance with the conditions indicated above, we will immediately begin the refund process. Please allow 3-4 days for transfers to appear in your bank account.

We are at your disposal to answer any questions that may arise in relation to our products in the email hi@botanicae-expressions.com, we always try to respond as soon as possible.

In order to manage your purchase on our Page, we inform you that your data will be included in a personal data file called "Customers and users". The purpose of the file is to manage the purchase you make on our page, to manage the relationship with you as a Botanicae expressions consumer and to send you our newsletter with the news of our products. The person in charge of the file is CREACIONES DE PERFUMERÍA ATELIER S.L. and you can exercise your rights of access, rectification, cancellation and opposition at the postal address: Calle Aldebarán 54-57, Pol. Ind. La Estrella, CP: 30500, Molina de Segura (Murcia) or at the email address hi @ botanicae-expressions.com. In both cases, you will have to tell us what action you want to take in relation to your data and provide us with a photocopy of your ID. so that we can attend to your request.

For our clients we are Botanicae expressions and that is how we will refer to our project, but our lawyers have told us that we have to give all the details of our company at this point, and it is always advisable to listen to our lawyers, so we get serious about just a moment: The full corporate name of our company is CREACIONES DE PERFUMERÍA ATELIER, SL with N.I.F. B-66923590 and we have our fiscal address in Molina de Segura (Zip Code: 30500), Region of Murcia, in the La Estrella industrial estate, Calle Aldebarán 54-57. You already have all the technical details.

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