{"id":4272,"date":"2023-10-16T08:21:30","date_gmt":"2023-10-16T08:21:30","guid":{"rendered":"https:\/\/botanicae.chillypills.es\/?page_id=4272"},"modified":"2026-02-25T09:49:32","modified_gmt":"2026-02-25T08:49:32","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/botanicae.es\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t
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Preguntas Frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Si has llegado hasta aqu\u00ed, es que has decidido probar nuestros perfumes de Botanicae Expressions. Aqu\u00ed te describimos las condiciones de compra y resolvemos posibles dudas sobre tu pedido.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo comprar?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Te resumimos los pasos a dar para tener en casa tu Botanicae.<\/p>

\u2013 Te especificamos las notas olfativas del producto en cada descripci\u00f3n y un resumen de su composici\u00f3n. Te aconsejamos dejarte llevar por las emociones que te inspiren, tanto la historia como el olor del perfume (Si no est\u00e1s seguro de tu elecci\u00f3n puedes comenzar con un Discovery Set).<\/span>\u00a0<\/p><\/div>

-En tu carrito podr\u00e1s ver un resumen de tu pedido, aseg\u00farate de leerlo con atenci\u00f3n para estar seguro\/a de que est\u00e1 todo correcto.\u00a0<\/span>\u00a0<\/p><\/div>

-M\u00e9todo de env\u00edo:\u00a0actualmente trabajamos con diversas agencias de transporte seg\u00fan la zona de env\u00edo. Cuando tu compra haya sido expedida desde nuestro centro log\u00edstico, recibir\u00e1s un correo electr\u00f3nico con la informaci\u00f3n de la empresa asignada\u00a0para que puedas realizar el seguimiento.<\/span>\u00a0<\/p><\/div>

-M\u00e9todo de pago: Podr\u00e1s pagar con tu cuenta de\u00a0Paypal, con tarjeta Visa,\u00a0Mastercard, American Express o por transferencia.<\/span><\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfCu\u00e1nto tarda el pedido?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Una vez que el pedido est\u00e1 realizado, necesitamos 1 d\u00eda laboral para preparar el env\u00edo. El env\u00edo nacional suele tardar 2-3 d\u00edas laborales y 5 d\u00edas laborales\u00a0 dentro de Europa.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfD\u00f3nde realiz\u00e1is env\u00edos?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Por el momento realizamos env\u00edos a tod<\/span>o el mundo. En caso de que no encuentres zonas de env\u00edo para tu zona escr\u00edbenos para solucionarlo.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPuedo seguir mi pedido?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

S<\/span>i necesitas informaci\u00f3n extra\u00a0<\/span>sobre el pedido<\/span>, puedes contactarnos a\u00a0<\/span><\/span>hola@botanicae.es<\/span><\/span><\/a>\u00a0y te\u00a0<\/span>env\u00edaremos<\/span>\u00a0el seguimiento de tu pedido.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPuedo devolver los productos?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Puedes solicitar una devoluci\u00f3n en un plazo de 14 d\u00edas desde la recepci\u00f3n del pedido. Los productos deben estar sin usar, sin abrir y en su embalaje original. Los gastos de devoluci\u00f3n corren por cuenta del cliente. Para iniciar una devoluci\u00f3n, escribe un correo electr\u00f3nico hola@botanicae.es, indicando tu n\u00famero de pedido y el motivo de la devoluci\u00f3n.<\/span>\u00a0<\/span><\/p>

Una vez que hayamos recibido y revisado que el producto cumpla con las condiciones, realizaremos el reembolso en un plazo de 5 d\u00edas laborales mediante el mismo m\u00e9todo de pago utilizado en la compra. Los gastos de env\u00edo no son reembolsables.<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfTen\u00e9is servicio de atenci\u00f3n al cliente?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Estamos a tu disposici\u00f3n para atender las dudas que puedan surgir en relaci\u00f3n con nuestros productos en el correo\u00a0<\/span><\/span>hola@botanicae.es<\/span><\/span><\/a>, siempre intentamos responder con la m\u00e1xima brevedad posible.<\/span><\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo cuidamos los datos de nuestros clientes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Cualquier acci\u00f3n como usuario de la P\u00e1gina que requiera que nos facilites alg\u00fan dato personal se regir\u00e1 por las pautas en protecci\u00f3n de datos que aplicamos cuidadosamente.<\/span>\u00a0
Es muy importante para nosotros proteger los datos de nuestros usuarios de manera adecuada y sobre todo que tengas toda la informaci\u00f3n sobre c\u00f3mo usamos tus datos, por eso, si tienes dudas sobre este aspecto, no dudes en ponerte en contacto con nosotros en el correo hola@botanicae.es.<\/span>\u00a0<\/span><\/p>

El\u00a0Responsable\u00a0del fichero es CREACIONES DE PERFUMER\u00cdA ATELIER S.L.U. y puedes ejercitar tus derechos de acceso, rectificaci\u00f3n, cancelaci\u00f3n y oposici\u00f3n en la direcci\u00f3n postal: Camino Barca de Salazar, 25, C.P.: 30570, Beniaj\u00e1n (Murcia) o en la direcci\u00f3n de correo electr\u00f3nico\u00a0<\/span>hola@botanicae.es<\/span><\/a>. En ambos casos tendr\u00e1s que indicarnos qu\u00e9 acci\u00f3n quieres realizar en relaci\u00f3n con tus datos y facilitarnos fotocopia de tu D.N.I. para que podamos atender tu solicitud.<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Preguntas Frecuentes Si has llegado hasta aqu\u00ed, es que has decidido probar nuestros perfumes de Botanicae Expressions. Aqu\u00ed te describimos las condiciones de compra y resolvemos posibles dudas sobre tu pedido. \u00bfC\u00f3mo comprar? Te resumimos los pasos a dar para tener en casa tu Botanicae. \u2013 Te especificamos las notas olfativas del producto en cada […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4272","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"botanicae.es","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"La imagen destacada debe tener al menos 200 por 200 p\u00edxeles para que Facebook y otros sitios de redes sociales puedan 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